Refund Policy

Last updated: January 2026

We want you to have a great experience on RipMint. This policy explains when refunds are available and how to request one.

Pack Purchases

Final Sale Policy

All sales are final unless cards are not as described or are received below Near Mint or better (NM+). Rip outcomes alone are not a refund reason.

If there is a technical issue that prevents cards from being added to your inventory, contact support immediately so we can correct it.

Shipping Issues

Items Not Received

If tracking shows delivery but you did not receive your package:

  1. Check with neighbors and building management
  2. Wait 24-48 hours in case of carrier scan or handoff delay
  3. File a missing package report with the carrier
  4. Contact RipMint support with your order details and carrier report

We will work with the seller and carrier to resolve the issue. If the package cannot be located, you may be eligible for a refund or replacement.

Items Damaged in Transit

If your items arrive damaged:

  1. Take clear photos of the damage (packaging and items)
  2. Do not discard any packaging materials
  3. Contact support within 48 hours of delivery

We will review your claim and may offer a partial or full refund depending on the extent of damage and packaging used.

Items Not as Described

If an item significantly differs from its description (e.g., condition much worse than stated, wrong card received):

  1. Take photos showing the discrepancy
  2. Contact support within 7 days of delivery
  3. Do not damage or alter the item

We will mediate with the seller. Eligible claims may result in a partial refund, full refund, or return for refund.

Seller Non-Shipment

If a seller fails to generate a tracked shipment after the platform 48-hour buffer:

  • Wait 24 hours past the 48-hour buffer expiration
  • Contact support with your order details
  • We will attempt to contact the seller and resolve the issue
  • If the seller cannot fulfill, you will receive a full refund

Sellers who repeatedly fail to ship face suspension and removal from the platform.

Counterfeit Items

If you receive a counterfeit item:

  1. Take detailed photos (front, back, hologram if applicable)
  2. Contact support immediately
  3. Retain the item for potential inspection

We take counterfeits extremely seriously. Confirmed counterfeit claims will receive a full refund and the seller will be permanently banned.

How Refunds Are Processed

Approved refunds are processed as follows:

  • Credit/Debit Card: Refunded to original payment method within 5-10 business days
  • RipMint Wallet: Credited immediately to your wallet balance

You may choose to receive eligible refunds as wallet credit for faster processing.

Non-Refundable Items

The following are not eligible for refund:

  • Pack outcomes that match listing details and NM+ condition expectations
  • Platform fees and shipping costs (unless order not fulfilled)
  • Wallet withdrawal fees
  • Items damaged by the buyer after delivery

Refund FAQ

I got bad pulls from my pack. Can I get a refund?

No. Pack results by themselves are not refundable. Sales are final unless cards are not as described or arrive below NM+ condition.

How long does it take to process a refund?

Refund decisions are typically made within 1-3 business days after we receive all required information. Credit card refunds take an additional 5-10 business days to appear on your statement.

Can I dispute a charge with my bank instead?

We encourage you to contact our support team first. Chargebacks without attempting resolution may result in account suspension while we investigate.

What if the seller says they shipped but there's no tracking?

All RipMint shipments require tracked labels. If a seller cannot provide tracking after the shipping window, we will intervene and may issue a full refund.

Need to Request a Refund?

Contact our support team with your order details and we'll help resolve your issue.

Contact Support